About Your Stay
Make the most of your Floridays experience. We've listed for you the important details and tips to keep in mind during your trip and to perfectly enjoy your Orlando vacation.
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Check-in / Check- Out
Check in time begins at 4:00 PM. You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before noon will be subject to availability and may be subject to an early check-in fee of $35. Should your room not be available, you can always store your luggage with our bell staff.
Our standard check-out time is at 11am. For any check-out time after 11am, it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.
Resort Fee
A daily resort fee of $35.00 + 12.5% tax per night will be added to the room rate. The resort fee includes:
- Self-parking
- Scheduled theme park shuttles
- Wi-Fi internet in all suites and public areas
- Fitness Center Access
- Unlimited local and 800-number phone calls
- Daily guestroom refresh
Housekeeping Policy
Our housekeeping services are designed to prioritize your comfort and cleanliness. Complimentary refresh service can be provided upon guest request and will include trash removal and towel exchange. Guests staying five (5) nights or more receive a full-service cleaning every third day. Additional full-service cleanings can be arranged in advance for a separate fee of $70 per full-service cleaning for a 2-bedroom suite and $85 per full-service cleaning for a 3-bedroom suite. Should you require any housekeeping services, please advise the guest service agent at check-in or by noon the day prior to when the service is required.
Smoking Policy
Smoking, vaping and cannabis are not permitted on property, inside the suites and on the balconies. Violation of any component of this policy will result in a $250 fine applied to the guestroom, and could be cause of eviction.
Pet Policy
Guests are permitted to have up to two common domestic pets weighing no more that 75lbs (34Kg).
A one time non-refundable pet fee of $200 will be collected upon arrival.
More details on our Pet Policy here
Grocery Shopping
Get the items you need without interrupting your stay. With grocery delivery from Publix Super Markets, Powered by Instacart, simply go to publix.com/resortdelivery to shop online for family meals, snacks, over-the counter medicines, and staple items. Groceries are hand-picked by professional shoppers from Instacart, packed, and delivered to the resort. Click "Shop Now" and search for area code 32821.